Privacy Policy

Last Updated: 27/08/2026

Introduction

Your privacy is important to us at SEALNSOLUTIONS PRIVATE LIMITED. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, browse our products, place an order, create an account, contact us, or otherwise use our services.

Our website offers Clay Garden Planters, Clay Kitchenware, Handcrafted Earthen Vessels, Handcrafted Pottery, Traditional Clay Lamps, and other related pottery, clay, household, gardening, and decorative products.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

This Privacy Policy is intended to comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws and regulations of India.

1. Information We Collect

We may collect different categories of personal information when you use our website, create an account, place an order, or communicate with us.

Personal Information

Depending on how you interact with our website, we may collect:

Full Name
Email Address
Mobile Number
Shipping Address
Billing Address
Account Login Details
Order and Purchase History
Product Preferences
Wishlist Information
Customer Support Communications
Information submitted through contact forms
Information provided during returns, refunds, or exchanges
Information submitted for promotional activities, surveys, or newsletters

Payment Information

When you make a payment, payment-related information may be processed through authorized third-party payment gateway providers.

We generally do not store complete credit card, debit card, banking, or other sensitive payment credentials on our own servers.

Automatically Collected Information

When you access our website, certain technical and usage information may be collected automatically, including:

IP Address
Browser Type and Version
Device Information
Operating System
Website Usage Data
Pages Visited
Time Spent on the Website
Referral URLs
Cookies and Similar Tracking Technologies

2. Consent

By visiting our website, creating an account, placing an order, submitting an inquiry, subscribing to communications, or otherwise providing your personal information, you consent to the collection, storage, processing, and use of your personal information as described in this Privacy Policy.

Where required under applicable law, we will obtain your consent before processing your personal information for specific purposes.

Where processing is based on consent, you may withdraw your consent by contacting us using the details provided in this Privacy Policy. Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal.

3. How We Use Your Information

We may use your personal information for purposes including:

Processing and fulfilling your orders
Delivering clay and pottery products
Processing returns, refunds, and exchanges
Verifying and processing payments
Providing customer support
Managing customer accounts
Sending order confirmations
Providing shipping and delivery updates
Responding to inquiries and requests
Improving our website, products, and services
Understanding customer preferences and purchasing patterns
Personalizing your shopping experience
Recommending relevant products
Sending promotional offers and marketing communications where permitted
Detecting and preventing fraud, misuse, or unauthorized activities
Maintaining website and transaction security
Maintaining business and transaction records
Complying with applicable legal and regulatory requirements

Our products may include clay garden planters, clay kitchenware, handcrafted earthen vessels, handcrafted pottery, traditional clay lamps, and related products.

4. Sharing of Personal Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may share personal information with trusted third parties when reasonably necessary to provide our services, fulfill orders, process transactions, or comply with legal obligations.

These third parties may include:

Payment Gateway Providers
Banks and Financial Institutions
Courier and Shipping Partners
Logistics Service Providers
Website Hosting Providers
IT Infrastructure and Cloud Service Providers
Customer Support Service Providers
Analytics and Marketing Service Providers
Website and Technology Service Providers
Government Authorities or Regulatory Agencies where required by law

Third-party service providers may process personal information only to the extent reasonably necessary to provide their services, support our business operations, or comply with applicable legal requirements.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing, shopping, and overall website experience.

Cookies may be used to:

Maintain your shopping cart
Remember your preferences
Maintain login sessions
Improve website functionality
Understand website traffic and usage
Analyze customer behavior
Improve our products and services
Provide relevant content or promotional communications where applicable
Improve website security

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some features of our website.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

Information may be retained for purposes including:

Processing and fulfilling orders
Providing customer support
Managing returns and refunds
Maintaining accounting and transaction records
Complying with legal and regulatory obligations
Resolving disputes
Preventing fraud and unauthorized activities
Enforcing our agreements, terms, and policies

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal practices.

7. Your Privacy Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information held by us
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Opt out of promotional or marketing communications
Request information regarding the processing of your personal information
Raise a grievance regarding the handling or processing of your personal information

To exercise applicable privacy rights, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

8. Data Security

We take reasonable and appropriate measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Our security measures may include:

Secure payment processing through authorized payment partners
Restricted access to personal information
Appropriate technical and organizational safeguards
Secure website and hosting infrastructure
Monitoring of systems for unauthorized activities
Reasonable measures to protect customer and transaction information

Although we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

9. Children’s Privacy

Our website and services are intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children below the applicable age of consent.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information where legally required.

If a parent or legal guardian believes that a child has provided personal information through our website, they may contact us using the details provided below.

10. Grievance Officer

If you have a privacy-related concern, complaint, or request regarding the processing of your personal information, you may contact us using the contact details below.

Grievance Officer Name: Aarav

Email: grievance@sealnpottery.com

Phone: +91 9315844683

Address:

First Floor, Shop No. 164,
Vardhman Crown Mall, Plot No. 2,
Sector 19 Dwarka, New Delhi,
Delhi – 110075, India.

We will make reasonable efforts to acknowledge and address privacy-related grievances within the time period prescribed under applicable laws.

11. International Data Transfers

Our website may use third-party technology, hosting, payment, analytics, communication, or other service providers that may process information in locations outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate safeguards.

12. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services, including:

Payment gateways
Courier and logistics providers
Social media platforms
Analytics services
Marketing services
Other external service providers

We are not responsible for the privacy practices, security, content, or policies of third-party websites and services.

We recommend reviewing the applicable privacy policies and terms of third-party services before providing them with your personal information.

13. Payment Information

Payments made through our website may be processed by authorized third-party payment gateway providers.

We generally do not store complete credit card, debit card, banking, or other sensitive payment credentials on our own servers.

Payment information may be collected and processed directly by the applicable payment service provider in accordance with its privacy policy, security practices, and applicable laws.

14. Order and Transaction Information

When you place an order through our website, we may collect and maintain information necessary to process and fulfill your purchase.

This may include:

Customer Name
Contact Details
Billing Information
Shipping Information
Products Purchased
Order Value
Transaction Details
Delivery Information
Return or Refund Information

This information may be used to process your order, arrange delivery, provide order and shipping updates, manage customer support, process returns or refunds, and maintain required business records.

15. Marketing Communications

Where permitted by applicable law and based on your preferences or consent, we may contact you regarding:

New products
Clay Garden Planters
Clay Kitchenware
Handcrafted Earthen Vessels
Handcrafted Pottery
Traditional Clay Lamps
Special offers
Discounts
Seasonal promotions
New collections
Other relevant products or services

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in applicable marketing communications.

Transactional communications, such as order confirmations, payment notifications, delivery updates, and other messages necessary to complete your transaction, may continue where appropriate.

16. Product and Shopping Preferences

We may collect information about products you browse, add to your cart, add to your wishlist, purchase, or otherwise interact with.

This information may help us:

Improve product recommendations
Understand customer preferences
Improve website navigation
Improve our product range
Personalize the shopping experience
Analyze website and purchasing trends

We use such information in accordance with this Privacy Policy and applicable laws.

17. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect:

Changes in our business operations
Changes in our products or services
Changes in applicable laws and regulations
Changes in technology
Changes in our privacy and security practices

Any revised Privacy Policy will be published on this page with an updated “Last Updated” date.

We encourage you to periodically review this page to remain informed about how we collect, use, store, and protect personal information.

Contact Information

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us:

SEALNSOLUTIONS PRIVATE LIMITED

Email: info@sealnpottery.com